Shipping policy
International Shipping Policy
Effective Date: 2nd April 2024
- Introduction
This International Shipping Policy ("Policy") outlines the terms and conditions governing international shipments for Matchali ("Company"). By placing an order for international shipping services with us, you agree to comply with this Policy.
- Customs and Duties
2.1 Customs Clearance: When shipping internationally, packages may be subject to customs inspections and import duties or taxes imposed by the destination country. These charges are the sole responsibility of the recipient, and it is their obligation to comply with all applicable customs regulations.
2.2 Customs Documentation: We will provide the necessary commercial invoice or customs declaration form to accompany the shipment. It is the customer's responsibility to provide accurate and complete information required for customs clearance, including a detailed description of the contents, their value, and the country of origin.
- Restricted and Prohibited items
Compliance with Regulations: Customers are responsible for ensuring that the items they order comply with the regulations of the destination country. It is the customer's obligation to review and adhere to any restrictions or prohibitions imposed by the destination country's customs authorities.
- Packaging and Labeling
4.1 Packaging: We make every effort to package items securely to protect them during transit. However, customers are responsible for ensuring that their items are appropriately packaged to withstand the rigors of international shipping.
4.2 Labeling: Customers must provide accurate shipping labels with complete recipient information, including the full name, address, postal code, and contact number of the recipient. Failure to provide accurate labeling information may result in delays or non-delivery of the shipment.
- Shipping Methods and Carriers
5.1 Shipping Options: We offer various shipping methods through reputable carriers to accommodate different needs and budgets. The available shipping options, transit times, and associated costs will be provided during the order placement process.
5.2 Carrier Limitations: The choice of carrier may be subject to restrictions imposed by the destination country or the nature of the items being shipped. We reserve the right to select an alternative carrier at our discretion to ensure compliance with all regulations.
- Tracking
We provide tracking information for all international shipments whenever possible. Customers will receive a tracking number that can be used to monitor the progress of their shipment.
- Compliance with Laws and Regulations
7.1 Legal Compliance: Customers are responsible for complying with all applicable domestic and international laws and regulations, including but not limited to export controls, sanctions, and trade agreements.
7.2 Right to Refuse Shipment: We reserve the right to refuse shipments that violate any laws, regulations, or this Policy. If a shipment is refused, the customer will be responsible for any associated costs and risks.
- Policy Updates
This Policy is subject to change without prior notice. It is the customer's responsibility to review the most up-to-date version of this Policy on our website or by contacting our customer service.
By placing an order for international shipping services with Matchali, you acknowledge that you have read, understood, and agreed to comply with this International Shipping Policy.
If you have any questions or concerns regarding this Policy, please contact our customer service for assistance.